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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart. What happened?
What do I need to use MyChart?
My activation code does not work. What should I do?
Other Questions
Can I pay my bills on MyChart?
Can I check into my appointments online?
What type of device does MyChart Online App work with?
Are all the MyChart features available through the Mobile App?
Coming soon!

What is MyChart?

MyChart offers patients secure online access to portions of their medical records and helps them manage their health care. With MyChart, you can use the Internet to:

  • Request and view medical appointments.
  • Request prescription renewals from the Enloe Outpatient Pharmacy.
  • Communicate securely with your care team.
  • Access trusted health information resources.
  • Pay your bill or set up payment arrangements.
  • Update your insurance or demographic information.
  • Communicate with a customer service representative.
  • View your health information, including:
    • Assessment and treatment information
    • Clinical notes
    • Diagnosis, health concerns and goals
    • Lab results and radiology results
    • Medications and allergies information
    • Vital signs, such as blood pressure
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Is there a fee to use MyChart?

No, MyChart is a free service for our patients.

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How do I sign up?

You will be issued a MyChart activation code on the After Visit Summary you receive during your clinic or hospital visit. You will use this code to log in for the first time and create your own username and password. If you were not issued an activation code, call our MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566 to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at mychart@enloe.org, or you can call Enloe's MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566.

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When can I see my test results in MyChart?

In compliance with federal regulations, Enloe Medical Center will release your test results to your MyChart account as soon as they become available. This means that you may see results before your care team has a chance to review them.

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Why are certain test results not shared electronically via MyChart?

Some tests of a sensitive nature are not released to MyChart, as we are prohibited by law from posting them electronically.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Please contact Enloe's MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566. You may also contact Enloe Health Information Management department at (530)332-5518. Your health information is reviewed and updated in your electronic medical record every time you visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within two business days. Please note that MyChart should not be used for urgent situations. Please contact your health care provider if the situation requires immediate attention or dial 9-1-1 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called proxy access and allows a parent (or guardian) to log into his or her personal MyChart account, and then connect to information regarding his or her family member. Complete a Proxy Consent Form, available through Patient Registration at Enloe, and return it to one of our medical facilities to request access to this convenient service.

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Can I ask questions regarding a family member from my MyChart account?

No. You should not ask questions about a family member from within your MyChart account.

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Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his or her own MyChart account.

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I forgot my password. What should I do?

You may contact Enloe's MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Yes, you may contact Enloe's MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566 to receive a new activation code. You may also click the “Sign Up Now” button from the MyChart home page to fill out identification information and have a new activation code sent to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and go to Health > Demographics to update personal information. To update your password, go to the Settings > Security Settings.

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How is MyChart secured?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls his or her own password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website or the MyChart mobile app.

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What is your privacy policy?

MyChart is owned and operated by Epic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the internet and an up-to-date browser (such as Microsoft Edge, Google Chrome, or Mozilla Firefox). You may also access MyChart on your mobile device. You must download the MyChart app from an app store.

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My activation code does not work. What should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at mychart@enloe.org, or call Enloe's MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566.

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Can I pay my bills on MyChart?

Yes, you are able to make an online payment using your Visa, Mastercard or Discover credit card.

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Can I check into my appointments online?

Yes. However, please plan to check in at the reception desk in person when you arrive for your appointment.

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What type of device does MyChart Online App work with?

The mobile app works with both Apple and Android devices.

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Are all the MyChart features available through the Mobile App?

Yes. This app allows patients to send a secure message to clinicians; check most lab and test results; view and schedule appointments; request a prescription refill from Enloe Outpatient Pharmacy; receive health reminders; access your health summary, including medications, immunizations and allergies; fill out a health questionnaire; pay your bill or set up payment arrangements; and check in for your appointment. Make sure you check in at the reception desk in person when you arrive for your appointment.

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