MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart. What happened?
What do I need to use MyChart?
My activation code does not work. What should I do?
Other Questions
Can I pay my bills on MyChart?
Can I check into my appointments online?
What type of device does MyChart Online App work with?
Are all the MyChart features available through the Mobile App?
Coming soon!

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments
  • View your health summary
  • View test results
  • Request prescription renewals only from the Enloe Outpatient Pharmacy
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team
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Is there a fee to use MyChart?

No, MyChart is a free service offered to our patients.

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How do I sign up?

You will be issued a MyChart activation code on the After Visit Summary you receive during your clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call our MyChart patient support line at (530)332-3860 or 1-866-882-3566 to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You may e-mail us at mychart@enloe.org, or you can call our MyChart Patient Support Line at (530)332-3860 or 1-866-882-3566.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account as soon as they are processed.

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Why are certain test results not shared electronically via MyChart?

Some tests of a sensitive nature are not released to MyChart, as we are prohibited by law from posting them electronically.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Please contact our MyChart Patient Support Line at (530)332-3860 or 1-866-882-3566. You may also contact Enloe Health Information Management department at (530)332-5518. Your health information is reviewed and updated in your electronic medical record every time you visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations. Please contact your health care provider if the situation requires immediate attention or dial 9-1-1 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Proxy access is currently unavailable.

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Can I ask questions regarding a family member from my MyChart account?

No, you should not ask questions about a family member from within your MyChart account.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at (530)332-3860 or 1-866-882-3566 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may contact our MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566 to receive a new activation code. You may also click the “Sign Up Now” button from the MyChart home page to fill out identification information and have a new activation code sent to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and go to Health > Demographics to update personal information. To update your password, go to the Settings > Security Settings.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their own password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by Epic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the internet and an up-to-date browser (such as Internet Explorer). You may also access MyChart via your mobile device. You must download the Epic MyChart app from the app store.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at mychart@enloe.org or you can call our MyChart Patient Support Line at (530) 332-3860 or 1-866-882-3566.

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Can I pay my bills on MyChart?

Yes, you are able to make an online payment using your Visa, Mastercard or Discover credit card.

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Can I check into my appointments online?

Yes. However, please plan to check in at the desk in the clinic when you arrive for your appointment.

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What type of device does MyChart Online App work with?

The mobile app works with both Apple and Android devices.

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Are all the MyChart features available through the Mobile App?

This app allows patients to send a secure message to clinicians, check most lab and test results; view and schedule appointments; receive health reminders; access a health summary, including medications, immunizations and allergies; fill out a health questionnaire; and check in for your appointment. Make sure you check in at the desk in person when you arrive for your appointment.

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Coming soon!

We will be expanding our MyChart services to include online appointment scheduling and proxy so that you can manage the care of a loved one.

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